Contact information

CONTACT POLICY

At our store, we prioritize clear and efficient communication with our customers. This policy outlines how you can reach us and what you can expect when contacting our support team.

1. Primary Contact Method

To ensure that all inquiries are tracked and resolved as quickly as possible, our primary channel for customer support is email. Please direct all questions, concerns, or feedback to:

Email: supportwaverlo@gmail.com

2. Response Time

We strive to respond to all customer inquiries within 1 to 2 business days. During peak seasons, holidays, or promotional events, response times may be slightly longer. We appreciate your patience and assure you that every message will be addressed.

3. Information Required for Support

To help us assist you faster, please include the following information in your email (if applicable):

  • Full Name

  • Order Number (e.g., #1234)

  • A detailed description of your inquiry or issue

  • Photos or videos (if reporting a damaged or defective item)

4. Order Tracking

Once your order has been shipped, you will receive an automated email with your tracking information. We recommend checking your tracking status before contacting support regarding delivery timelines, as the carrier website will have the most up-to-date information.

5. Resolution Process

Our team is committed to resolving issues fairly and in accordance with our Terms of Service and Refund Policy. If you are reaching out regarding a return or refund, please ensure you have read those specific policies first to understand the eligibility requirements.

6. Communication Etiquette

We are dedicated to providing a respectful and helpful environment. We kindly ask that all communications with our support staff remain professional. We reserve the right to decline service to anyone using abusive or offensive language.

SUMMARY

For any questions regarding your order, products, or our policies, please reach out to:

supportwaverlo@gmail.com